2262 - SUPPORTING USERS RUNNING APPLICATIONS ON
MICROSOFT WINDOWS XP
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Course MOC |
Language Course |
ILT Classroom |
Mentored Learning |
OnLine AnyTime |
OnLive Live |
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2 DAYS |
English |
Yes |
Yes |
No |
No |
Pré-Requisitos:
• Attended Course 2261: Supporting Users Running Microsoft Windows Desktop
Operating Systems
• Experience using Microsoft Office as a general user.
• Experience using a Microsoft Windows operating system such as Microsoft
Windows XP.
Module 1: Introduction to Supporting Users Running Applications on Windows XP
After completing this module, students will be able to explain how to use
troubleshooting guidelines and tools to support users running applications on
Windows desktops.
Lessons
• Overview of Desktop Application Support
• The Windows System Architecture and Desktop Application Support
• Troubleshooting Application Installation Issues
Module 2: Troubleshooting Desktop Application Support Issues
After completing this module, students will be able to troubleshoot application
compatibility issues and security issues related to applications on client
computers that run Windows XP. Lessons
• Troubleshooting Win32 applications
• Troubleshooting security issues related to applications
• Troubleshooting application compatibility issues
• Troubleshooting MS-DOS-based and Win16 applications
Lab:
• Troubleshooting Desktop Application Support Issues
Module 3: Troubleshooting Issues Related to Internet Explorer
After completing this module, students will be able to support Microsoft
Internet Explorer.
Lessons
• Configuring and Troubleshooting General Settings
• Configuring and Troubleshooting Security and Privacy Settings
• Configuring and Troubleshooting Content Settings
• Configuring and Troubleshooting Connectivity Settings
• Configuring and Troubleshooting Program Settings
• Customizing Internet Explorer
Lab:
• Troubleshooting Issues Related to Internet Explorer
Module 4: Troubleshooting Issues Related to Outlook
After completing this module, students will be able to troubleshoot issues
related Outlook.
Lessons
• Configuring Outlook to Use Exchange Server
• Configuring Outlook Data
• Configuring Outlook for Internet E-Mail
• Troubleshooting Outlook
Lab:
• Troubleshoot Issues Related to Outlook
Module 5: Troubleshooting Issues Related to Office
After completing this module, students will be able to support Microsoft Office.
Lessons
• Configuring and Troubleshooting an Office Installation
• Configuring Office Security
• Configuring Office Recoverability
• Configuring Office Language Features
Lab:
• Configuring Issues Related to Office
Module 6: Troubleshooting Issues Related to Outlook Express
After completing this module, students will be able to support Microsoft Outlook
Express.
Lessons
• Configuring Outlook Express for E-Mail
• Importing and Exporting Outlook Express Data
• Configuring Outlook Express for Newsgroups
Lab:
• Troubleshooting Issues Related to Outlook Express