5118 - MAINTAINING AND TROUBLESHOOTING WINDOWS
VISTA COMPUTERS
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Course MOC |
Language Course |
ILT Classroom |
Mentored Learning |
OnLine AnyTime |
OnLive Live |
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3 DAYS |
English |
Yes |
Yes |
No |
No |
Pré-requisitos:
• Experience supporting previous versions of the Windows operating system.
• Familiarity with an IT helpdesk ticketing system.
• Experience researching online and local knowledge bases.
• Experience running commands from a command window, such as the DOS command
prompt.
• Familiarity with computer hardware and devices, such as the ability to use
Windows device manager and look for unsupported devices.
• Basic TCP/IP knowledge, such as knowing why you need to have a valid IP
address.
• Basic Windows and Active Directory knowledge, such as knowledge about domain
user accounts, domain vs. local user accounts, user profiles, and group
membership.
• Fundamentals of applications, such as how a client communicates with the
server in client/server applications.
• Experience reviewing logs, such as understanding chronology, sequential order,
severity, etc. In addition, it is recommended, but not required, that students
have completed the following courses:
• 5115: Installing and Configuring the Windows Vista Operating System
• 5116: Configuring Windows Vista Mobile Computing and Applications
Module 1: A Troubleshooting Methodology
This module explains what a troubleshooting methodology is, its role in an
enterprise, and how it can be used to improve the support function within an
organization. Lessons
• Overview of a Troubleshooting Methodology
• Overview of Troubleshooting Stages
• Troubleshooting Component Areas
Lab:
• Preparing for Remote Troubleshooting
• Obtaining Information Remotely from Windows Vista
• Using the System Information Tool Remotely
Module 2: Troubleshooting Operating Systems
This module explains how to identify and troubleshoot issues that affect the
operating system's ability to boot and the services that it is running.
Lessons
• Overview of the Windows Vista Startup Process
• Troubleshooting the Windows Vista Startup Process with Windows RE
• Troubleshooting Operating System Services
Lab:
• Troubleshooting the Operating System
• Gathering System Information and Developing a Plan of Action
• Implementing the Proposed Plan of Action
• Clean-Booting Windows Vista
Module 3: Troubleshooting Hardware
This module explains how to troubleshoot hardware-related problems and how to
use Windows Vista tools to troubleshoot device problems.
Lessons
• Overview of Troubleshooting Hardware
• Dealing with Physical Failures
• Dealing with Device Driver Failures
• Troubleshooting Printing in Windows Vista
• Troubleshooting Microsoft BitLocker Protected Computers
Lab:
• Troubleshooting Hardware
• Gathering Customer Information and Developing a Plan of Action
• Resolving Printing Problems
• Checking for Signed Device Drivers
Module 4: Troubleshooting Networks
This module explains how to identify the most likely cause of network problems
in a number of given network scenarios.
Lessons
• Determining Network Settings
• Troubleshooting Network Connections
Lab :
• Troubleshooting Networks
• Gathering Customer Information
• Gathering Relevant Computer Information
• Resolving the Problem
Module 5: Troubleshooting Security Issues
After completing this module, students will be able to troubleshoot issues that
are caused by security-related configurations, such as User Account Control
(UAC) and Windows Firewall.
Lessons
• Overview of User Account Control
• Troubleshooting User Account Control
• Implementing Windows Firewall
• Implementing Windows Defender
Lab :
• Troubleshooting Security Related Issues
• Gathering Customer and System Information and Developing a Plan of Action
• Implementing a Plan of Action
• Additional Security Checks
Module 6: Troubleshooting Applications
After completing this module, students will be able to troubleshoot problems
that are caused by some applications which are not compatible with Windows
Vista.r />
Lessons
• Windows Application Troubleshooting
• Web Application Troubleshooting
Lab:
• Troubleshooting Applications
• Analyzing Collected Information and Identifying Probable Causes of a Web
Application Problem
• Implementing a Plan of Action
Module 7: Maintaining and Optimizing Windows Vista
After completing this module, students will be able to identify tools that can
be used to maintain a healthy operating system and optimize its performance.
Lessons
• Maintaining Windows Vista
• Optimizing Windows Vista Performance
• Monitoring Windows Vista
Lab:
• Maintaining and Optimizing Windows Vista
• Analyzing Collected Information and Identifying Probable Causes of a Computer
Performance Problem
• Implementing a Plan of Action
• View and Interpret Reports in Performance Monitor