Overview:
This course introduces students to the fundamentals of IT Service Management.
Who Should Attend:
itSM Solutions develops official learning and accredited certification products for Information Technology professionals who design, operate, organize, use, or manage Information Technology organizations and infrastructures. Workshops products provide comprehensive skills-based training. Certification programs provide best in class examination preparation.
At Course Completion:
Our Objective is to Educate and Prepare You: - For Work in an Organization Adopting ITIL - To Pass the Exam OGC Exam Objectives: - The Importance of IT Service Management and the IT Infrastructure - The Service Management Processes and the Interfaces Between Them - ITIL Processes and the Relations Between These Processes Basic Concepts of ITIL (vocabulary)

Lesson 1: Introduction
Lesson 2: ITSM Concepts
Lesson 3: Service Desk
Lesson 4: Incident Management
Lesson 5: Problem Management
Lesson 6: Configuration Management
Lesson 7: Change Management
Lesson 8: Release Management
Lesson 9: Service Level Management

Este curso apresenta os conceitos básicos do IT Service Management v3 do ITIL, preparando-o para o exame ITIL Foundations Certification.
Este curso é direcionado para TI Senior e Executivos de Negócios, Gerentes de TI, Consultores, Gerentes de Projeto e outros interessados em aprender sobre IT Service Management.

Lesson 1:
• Introduction
• ITIL Concepts
• Continuous Service Improvement
• Service Operation
Lesson 2:
• Review Day1
• Service Transition
• Service Design
Lesson 3:
• Review Day 2
• Service Strategy
• Open itSM Solutions
• Review Program
• Self-Study, Exam Prep.